Return Policy

Last updated: July 2026

At BERFINI, your satisfaction is our priority. This Return Policy is fully compliant with the EU Consumer Rights Directive (2011/83/EU) and applicable Czech consumer protection legislation. As an EU-based consumer, you are entitled to the rights described below.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under EU law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order — without giving any reason.

To exercise your right of withdrawal, please notify us before the 14-day period expires by contacting us at info@berfini.eu with your order number and a clear statement of your decision to withdraw.

2. Exceptions to the Right of Withdrawal

In accordance with Article 16 of the EU Consumer Rights Directive, the right of withdrawal does not apply to:

Sealed Hygiene & Personal Care Products — Items that have been unsealed after delivery and cannot be returned for health or hygiene reasons (e.g. skincare, hair care, body care products)
Customised or Personalised Products — Items made to your specifications
Perishable Goods — Products that deteriorate or expire rapidly

Please note: Sealed products that remain unopened and in their original condition are eligible for return within the 14-day period.

3. Return Conditions

To be eligible for a return, items must meet the following conditions:

Unopened & Sealed — Product must be in its original, undamaged packaging with all seals intact
Unused — Product must not have been used, tested, or altered
Within 14 Days — Return request must be submitted within 14 calendar days of delivery
Proof of Purchase — Order confirmation or receipt must be included

4. How to Initiate a Return

Step 1 — Email us at info@berfini.eu with your order number and reason for return
Step 2 — We will confirm your return request and provide the return address within 2 business days
Step 3 — Ship the item(s) back securely in their original packaging. We recommend using a tracked shipping service.
Step 4 — Once we receive and inspect the return, we will process your refund within 14 days

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrectly sent. In such cases, BERFINI will cover the return shipping costs in full.

6. Refunds

Refund Timeline — Refunds are processed within 14 calendar days of receiving the returned item, as required by EU law
Refund Method — Refunds are issued to the original payment method used at checkout
Original Shipping Costs — Standard delivery costs paid at checkout are refunded. Express or premium shipping upgrades are non-refundable.
Partial Refunds — Items returned in a condition showing signs of use or damage may be subject to a partial refund reflecting the diminished value

7. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us at info@berfini.eu within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you, in accordance with EU statutory warranty rights (2-year legal guarantee).

8. EU Online Dispute Resolution

In accordance with EU Regulation No. 524/2013, you may also submit a complaint via the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr. Our email address for ODR purposes is info@berfini.eu.