Shipping policy

Last updated: 12 July 2026

Thank you for shopping with BERFINI. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms set out below.

1. Order Processing

All orders are processed within 1–2 business days of payment confirmation (Monday to Friday, excluding Czech public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

We ship worldwide. Delivery times and costs vary by destination as outlined below.

3. Delivery Times

The following are estimated delivery times after dispatch. These are estimates only and are not guaranteed.

Czech Republic: 2–5 business days
European Union: 3–7 business days
Rest of World: 7–14 business days

Delivery times may be affected by customs clearance, local postal services, peak periods, or events outside our control. BERFINI is not liable for delays caused by third-party carriers or customs authorities.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to become active.

5. Customs, Duties and Taxes

For deliveries within the European Union, all applicable VAT is included in the displayed price. No additional import duties apply for EU customers.

For deliveries outside the EU, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

6. Incorrect Address

Please ensure your delivery address is correct before placing your order. BERFINI is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect address, we will contact you to arrange re-shipment at your expense.

7. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us at info@berfini.eu within 48 hours of delivery (or within 14 days if the package has not arrived). Please include your order number and photographs of any damage. We will arrange a replacement or refund where appropriate.

8. Returns and Refusals

If a package is refused at delivery or returned undelivered, return shipping costs will be deducted from any applicable refund. Please refer to our Return & Refund Policy for full details.