FAQ

Frequently Asked Questions

Find answers to the most common questions about our products, orders, shipping, and returns. If you can’t find what you’re looking for, our team is always happy to help.

Orders & Payment

How do I place an order?

Simply browse our collection, add your desired products to the cart, and proceed to checkout. You will receive an order confirmation email immediately after your purchase is complete.
What payment methods do you accept?

We accept major credit and debit cards, bank transfer, and other payment methods available at checkout. All transactions are processed securely.
Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been dispatched. Please contact us immediately at info@berfini.eu with your order number.
Will I receive an invoice?

Yes, an order confirmation including all purchase details is sent to your email address. If you require a formal VAT invoice, please contact us after placing your order.

Shipping & Delivery

How long does delivery take?

Orders are processed within 1–2 business days. Delivery within the Czech Republic takes 1–3 business days; EU countries typically 2–8 business days depending on destination. International orders may take 7–14 business days.
How much does shipping cost?

Shipping rates vary by destination and order weight. Within the Czech Republic, courier delivery starts from 119 CZK and Zásilkovna parcel shop from 79 CZK. EU rates start from 133 CZK depending on the country. The exact rate is calculated at checkout. For a full breakdown, please visit our Shipping & Delivery page.
Do you offer free shipping?

Yes. Free courier shipping is available for qualifying orders within the Czech Republic. Free shipping thresholds may also apply to select EU destinations. The applicable threshold will be shown at checkout.
Can I track my order?

Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your parcel in real time.
Do you ship outside the EU?

Yes, we ship to Switzerland, the United Arab Emirates, and select international destinations. Rates start from 550 CZK for Switzerland and 944 CZK for the UAE and Asia. Please note that customs duties and import taxes may apply for non-EU orders and are the responsibility of the recipient.

Returns & Refunds

What is your return policy?

Under EU law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. Items must be unopened, unused, and in their original packaging. For full details, please visit our Return Policy page.
Can I return an opened beauty or skincare product?

For hygiene and safety reasons, opened or unsealed personal care and beauty products cannot be returned. This is in accordance with Article 16 of the EU Consumer Rights Directive. Sealed, unopened products remain eligible for return within the 14-day period.
How do I initiate a return?

Email us at info@berfini.eu with your order number and reason for return. We will confirm your request and provide the return address within 2 business days.
When will I receive my refund?

Refunds are processed within 14 calendar days of receiving the returned item, as required by EU law. The refund will be issued to your original payment method.
What if I received a damaged or incorrect item?

Please contact us within 48 hours of delivery at info@berfini.eu with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Products

Where are BERFINI products made?

Our products are sourced from trusted Turkish manufacturers with decades of expertise in premium beauty and personal care. All products comply with EU cosmetic regulations (EC No 1223/2009).
Are your products safe for sensitive skin?

We recommend reviewing the full ingredient list on each product page before purchase. If you have specific skin concerns or allergies, please consult a dermatologist prior to use.
Are your products cruelty-free?

We work with manufacturers who are committed to responsible and ethical production practices. For specific certifications on individual products, please refer to the product description or contact us directly.

Privacy & Data

How do you use my personal data?

We process your personal data solely for the purposes of fulfilling your order, providing customer support, and — with your consent — sending marketing communications. We are fully GDPR-compliant. For full details, please read our Privacy Policy.
How can I unsubscribe from marketing emails?

You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by contacting us at info@berfini.eu.