Refund policy

Return & Refund Policy
Last updated: July 2026

At BERFINI, your satisfaction is our priority. This policy is fully

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@berfini.eu. Please note that returns will need to be sent to the following address: Jana šoupala 1603/15, 70800 Ostrava-Poruba / Czechia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@berfini.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@berfini.eu.

compliant with the EU Consumer Rights Directive (2011/83/EU) and
applicable Czech consumer protection legislation.

1. RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@berfini.eu. Please note that returns will need to be sent to the following address: Jana šoupala 1603/15, 70800 Ostrava-Poruba / Czechia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@berfini.eu.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Under EU law, you have the right to withdraw from your purchase within
14 calendar days of receiving your order — without giving any reason.

To exercise this right, contact us at info@berfini.eu with your order
number and a clear withdrawal statement before the 14-day period expires.

2. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Article 16 of the EU Consumer Rights Directive, the
right of withdrawal does not apply to:

- Sealed Hygiene & Personal Care Products — Items unsealed after delivery
(e.g. skincare, hair care, body care products)
- Customised or Personalised Products — Items made to your specifications
- Perishable Goods — Products that deteriorate or expire rapidly

Note: Sealed, unopened products in original condition are eligible for
return within the 14-day period.

3. RETURN CONDITIONS

To be eligible for a return, items must meet all of the following:

- Unopened & Sealed — Original, undamaged packaging with all seals intact
- Unused — Not used, tested, or altered
- Within 14 Days — Return request submitted within 14 calendar days of delivery
- Proof of Purchase — Order confirmation or receipt included

4. HOW TO INITIATE A RETURN

Step 1 — Email info@berfini.eu with your order number and reason for return
Step 2 — We confirm your request and provide the return address within
2 business days
Step 3 — Ship item(s) securely in original packaging using a tracked service
Step 4 — Refund processed within 14 days of receiving the return

5. RETURN SHIPPING COSTS

Return shipping is the customer's responsibility, unless the item is
defective, damaged, or incorrectly sent — in which case BERFINI covers
all return costs in full.

6. REFUNDS

- Refund Timeline — Within 14 calendar days of receiving the return (EU law)
- Refund Method — Refunded to the original payment method
- Original Shipping — Standard delivery costs are refunded; express/premium
upgrades are non-refundable
- Partial Refunds — Items showing signs of use or damage may receive a
partial refund reflecting diminished value

7. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective, damaged, or incorrect item, contact us at
info@berfini.eu within 48 hours of delivery with your order number and
photos. We will arrange a replacement or full refund at no cost, in line
with the EU 2-year legal guarantee.

8. WHOLESALE & B2B ORDERS

Return and refund terms for wholesale or B2B orders are governed by the
individual wholesale agreement between BERFINI s.r.o. and the purchasing
business entity.

Unless otherwise specified in the wholesale agreement:
- B2B orders are not subject to the 14-day consumer right of withdrawal
- Returns are accepted only for defective or incorrectly supplied items
- Return requests must be submitted within 48 hours of delivery with
photographic evidence
- Approved returns will be credited to the business account or replaced
at BERFINI's discretion

For wholesale enquiries: info@berfini.eu

9. EU ONLINE DISPUTE RESOLUTION

In accordance with EU Regulation No. 524/2013, complaints may be submitted
via the European Commission's ODR platform: ec.europa.eu/consumers/odr
ODR contact email: info@berfini.eu

10. CONTACT US

BERFINI s.r.o.
Email: info@berfini.eu
Phone: +420 722 546 594
Response time: 1–2 business days