Shipping & Delivery
Last updated: July 2026
At BERFINI, we are committed to delivering your order safely and on time. Below you will find all the information you need about our shipping options, delivery times, and costs — fully compliant with the EU Consumer Rights Directive (2011/83/EU).
1. Order Processing
- Processing Time — Orders are processed within 1–2 business days of payment confirmation
- Business Days — Monday to Friday, excluding Czech public holidays
- Order Confirmation — You will receive an email confirmation immediately after purchase, and a shipping notification with tracking information once dispatched
2. Shipping Rates & Delivery Times
Czech Republic
| Service | Rate | Est. Delivery |
|---|---|---|
| Courier (Kurýrní služba) | From 119 CZK | 1–2 business days |
| Zásilkovna Z-Point / Parcel Shop | 79 CZK | 2–3 business days |
| Free Courier | FREE | 1–2 business days |
European Union
| Country | Rate (from) | Est. Delivery |
|---|---|---|
| Austria | 242 CZK | 3–5 business days |
| Belgium | 333 CZK | 4–7 business days |
| Bulgaria, Portugal, Spain | 170 CZK | 4–7 business days |
| Croatia | 158 CZK | 3–5 business days |
| Denmark | 387 CZK | 5–7 business days |
| Estonia | 278 CZK | 5–7 business days |
| Finland | 538 CZK | 5–7 business days |
| France | 230 CZK | 4–6 business days |
| Germany | 188 CZK | 3–5 business days |
| Greece | 175 CZK | 4–7 business days |
| Hungary | 157 CZK | 3–5 business days |
| Ireland | 363 CZK | 5–7 business days |
| Italy | 206 CZK | 3–5 business days |
| Latvia | 242 CZK | 4–6 business days |
| Lithuania | 194 CZK | 4–6 business days |
| Luxembourg | 411 CZK | 5–7 business days |
| Netherlands | 315 CZK | 3–5 business days |
| Poland | 169 CZK | 3–5 business days |
| Romania | 133 CZK | 3–5 business days |
| Sweden | 532 CZK | 5–7 business days |
| Spain (direct zone) | 230 CZK | 4–7 business days |
Non-EU & International
| Destination | Rate (from) | Est. Delivery |
|---|---|---|
| Switzerland | 550 CZK | 5–7 business days |
| United Arab Emirates & Asia | From 944 CZK | 7–14 business days |
Shipping rates are weight-based and the final rate will be calculated at checkout. Delivery times are estimates and may vary during peak periods. Under EU law, your order will be delivered within a maximum of 30 days unless otherwise agreed.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time. If you have not received your tracking information within 3 business days of your order, please contact us at info@berfini.eu.
4. Customs, Duties & Taxes
- EU Orders — All prices include VAT where applicable. No additional customs duties for deliveries within the EU.
- Non-EU Orders — Import duties, taxes, and customs fees may apply and are the responsibility of the recipient. These charges are determined by the destination country’s customs authority.
5. Delivery Issues
- Lost Parcel — If your order has not arrived within the estimated timeframe, please contact us. We will investigate with the carrier and arrange a replacement or refund if the parcel is confirmed lost.
- Damaged in Transit — If your order arrives damaged, please photograph the packaging and contents and contact us within 48 hours of delivery at info@berfini.eu.
- Incorrect Address — Please ensure your delivery address is correct at checkout. BERFINI cannot be held responsible for delays or failed deliveries due to an incorrect address provided by the customer.
6. Contact Us
For any shipping or delivery enquiries, our team is here to help:
BERFINI s.r.o.
Email: info@berfini.eu
Phone: +420 722 546 594
Response time: within 1–2 business days